12 Sep 2010 ATSI Award of Excellence
For Immediate Release June 16, 2010
Communications Group Receives Pearl Award from ATSI
Communications Group of Syracuse, NY has been honored with the exclusive 2010 Award of Excellence for the sixth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery. Finger Lakes Answering Service was presented with the award at ATSI’s 2010 Annual Convention held at the Westin Gaslamp Quarter, San Diego,CA.
After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. Answering Services with excellent scores in ALL categories are presented with the coveted Award of Excellence.
Now an impressive six-time winner, Communications Group earned the Pearl Award for six consecutive years. ATSI extends its congratulations to the staff of Communications Group for their proven quality service to their customers.
“We work hard all year to achieve the ATSI Excellence standards on all of our calls”, says Gard McLean, President of Finger Lakes Business Services, Inc., the parent company of Communications Group. “We are continually evaluating our staff and coaching them to attain perfect scores on every call. We are very pleased to see that the efforts are rewarded with this award.”
“We have made an event around the winning of this award”, says Ray Schremp, Vice President of the Answering Service. “We have a few days of celebration with luncheons and handing out of bonuses to our whole team. We are extremely proud to have achieved this for the 6th straight year.”
“The training that the agents of ATSI members receive in preparation for professionally handling these phone calls is the best assurance that an Award of Excellence Winner is a high quality provide of telephone answering services!” says ATSI President Larry Goldenberg.