2016 ATSI Award of Excellence

2016 ATSI Award of Excellence

Our Outstanding Service Earns Diamond Plus Award of Excellence


Answer Syracuse President, Gardner McLean receiving the 2016 ATSI Award of Excellence from Jeffrey Zindel, ATSI President

Answer Syracuse of Syracuse, NY has been honored with the exclusive ATSI  2016 Award of Excellence for the 12th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  Answer Syracuse  was presented with the award at ATSI’s 2016 Annual Convention held at Hilton Downtown, Tampa, FL.

“Our Top 10 achievement this year is great recognition for the leadership and professionalism our Syracuse team provides to our clients.  Our Senior Customer Service Manager, Jennifer Wiler works side-by side with her team of Supervisors and Representatives to meet our customers’ expectations every day.  This is a high benchmark to meet and I’m very proud to have them as part of our organization.”, shared Gardner McLean, President of Answer Syracuse.

Independent judges are contracted by ATSI to evaluate message services over a six month period.  The scoring criteria includes:

–  Response Time

–  Courteousness of Rep

–  Accuracy of Call

–  Knowledge of Account

–  Overall Impression of Call

“The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call.  The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria.”  Says ATSI President Jeffrey W. Zindel,  “Companies that earn this award are continuously focusing on delivering first class service to their customers.  It is truly an honor!”

The award started 20 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.

“We value the additional motivation that participating in the ATSI Award of Excellence program provides.  We appreciate the commitment our Syracuse team makes every year to earn this award and as a result our customers benefit with outstanding customer service.”, said Ray Schremp, VP of Operations.  “The ATSI standards reinforce our standards and our continued commitment to be among the best in our industry.  The employees buy into the program as illustrated with the outstanding results they produce.”

Now a twelve-time winner Answer Syracuse earned the Diamond Plus Award for twelve consecutive years. ATSI extends its congratulations to the staff of Answer Syracuse on their proven TOP TEN quality service to their customers.