Answer Syracuse offers after-hours answering service (but is available 24/7) to help your business with a variety of services from capturing sales leads and scheduling appointments to offering help desk services and dispatching emergency service calls. Our professional representatives can answer your calls 24 hours a day, 7 days a week or as rollover, handling call overflow, and after-hours extensions of your staff.
Each call we take is handled professionally and efficiently in accordance with your organization’s policies. Whether a caller is a potential lead or an existing customer, client or patient, each call is processed to verify that the information is captured and stored appropriately and to ensure the appropriate members of your business are notified.
Not only are we available to handle your calls 24/7, but our customer service managers and customer service leaders are available to answer your questions and update your account anytime, day or night. Answer Syracuse has received the ATSI Award of Excellence every year since 2005. The ATSI Award of Excellence recognizes extraordinary performance in the call center service industry. As a consecutive award winner of the ATSI Award of Excellence, Answer Syracuse prides itself on its continuous commitment to provide effective and efficient answering services in and around Syracuse, NY.
“Hearing a live voice makes a heck of a difference when people call our company. Your representatives are always courteous to our callers and greet me by name when I call.”
–R.G. – Home Remodeling Company