Our trained, experienced dispatch operators are proficient in handling a wide range of dispatch services for a variety of industries. Our 24/7 answering service excels in balancing emergency and non-emergency calls, dispatching emergency calls to you or your staff quickly and accurately while handling non-emergency calls according to the instructions you prescribe. Each time we begin working with a client, we custom program dispatch service accounts to meet your requirements and ensure your calls are delivered to you in a quick and efficient manner no matter the method—from a text message to your cell phone to a complex rotating list of on-call service personnel, we can do it all!
Our backup and redundancy procedures ensure your phone calls and messages are always delivered and your service is uninterrupted even when the power goes down.
Our customer service managers and customer service leaders are on duty at all times to answer your questions quickly and make updates to your account. Our company leadership places enormous importance on customer service, which is why we have received the Association of TeleServices International (ATSI) Award of Excellence for Outstanding Customer Service every year since 2005. We have broken ATSI records for consistently being ranked in the Top 5.
“Hearing a live voice makes a heck of a difference when people call our company. Your representatives are always courteous to our callers and greet me by name when I call.”
–R.G. – Home Remodeling Company