Let Answer Syracuse enhance your service business with our help desk services. Our award-winning representatives are available 24/7 and our custom scripting allows us to serve a wide variety of industries.
Answer Syracuse is a cost-effective solution—you only pay for the time you use—enabling you to handle any volume of calls. Our live operators are available 24-hours a day to provide first-line support following scripting provided by your company to handle routine problems, which increases your customer satisfaction and decreases the load on your staff. We can also assist in monitoring computer systems.
Our highly-trained staff works as a seamless extension of your company, making callers feel they are talking directly to your office and efficiently providing them with the answers to their questions and solutions to their problems. We can easily escalate issues to your on-call staff if the problem cannot be solved by our call center staff. Our flexible systems and custom procedures allow us to use a wide variety of message delivery and call escalation options based on your business needs.