We were tracking Hurricane Irma for the week leading up to its landfall. As weather models narrowed down her path, it became apparent our Tampa office was in for a big hit. An answering service has to be there for its clients regardless of what’s...
A snow day means different things to different people. For kids, it means, NO SCHOOL! For those of us that head to work, it means cleaning off the car and navigating treacherous roads, snow plows (big and small) and then figuring out how to get...
By: Brie (3+ years of answering service experience) First impressions can be tricky, nerve-wracking experiences - I know a lot of people who rely heavily on first impressions to give them a sense of who a person is, how they operate and what to expect...
AnswerUSA Group is partnering with qliqSOFT™ to provide a secure messaging service to a Smartphone or office computer. This service is fully compliant with HIPAA and HITECH standards, allowing clients to enjoy the ease and efficiency of text messaging without the concern for ...
The age of emails and texting has lead businesses to become faceless and voiceless. It has become common place to press #, then press 1, then press 5 and at some point, many of us just cut to the chase and press 0, 0, 0...
Answer Syracuse of Syracuse, NY has been honored with the exclusive ATSI 2016 Award of Excellence for the 12th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center...
ANSWERING the phone sounds easy and it is, until you have multiple competing activities going on around you. BUSINESSES should be aware that 80% of callers will hang up if their call goes to voicemail or a machine (Fortune Magazine). The COST of losing new...
ANSWERSYRACUSE/COMMUNICATIONS GROUP wins coveted ATSI Award of Excellence ANSWER SYRACUSE/COMMUNICATIONS GROUP has been honored with the exclusive ATSI 2015 Award of Excellence for the 11th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and...
Most websites have, as part of their menu options, a Testimonials page spotlighting feedback from clients. We’re no different. Our company takes these pats on the back one step further however, recognizing compliments that our Operators receive from clients, patients or others who like our service...
We would like to recognize and congratulate the members of our Syracuse team who received our 2015 Service Anniversary Award. They are an exceptional group of professionals and their dedication to their careers allows our company to be recognized year after year with ATSI...