2013 ATSI Award of Excellence

For Immediate Release Friday, June 21, 2013

Outstanding Service Wins National Award Communications Group Wins ATSI Award of Excellence TOP TEN SCORE

Communications Group (CG) of Syracuse, NY has been honored with the exclusive 2013 Award of Excellence for the ninth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery throughout the world. Communications Group was presented with the award at ATSI’s 2013 Annual Convention held in Kansas City.

“We are pleased to have earned an ATSI Top10 ranking in 2013 and for earning the Award of Excellence for the 9th year in a row. Our dedicated team of professionals, lead by Jenifer Wiler, works very hard to ensure that we consistently deliver excellent service to our clients and their callers, year in and year out,” says Gardner McLean, President.

Independent judges are contracted by ATSI to evaluate message services over a 6-month period. The criteria for scoring includes: courtesy, response time, accuracy and overall service to their clients.

“The Award of Excellence allows the participating companies to benchmark their customer-focused culture and processes against proven standards of excellence. Winning the award brings industry and community recognition to our members’ call center staff for their valued commitment and dedication. Although winning the award is an honor, all participating companies are winners! The feedback received is a valuable component to their continual commitment to providing a world class customer service experience with every interaction performed on behalf of their clients,” says ATSI President Maryann Whitmore.

Communications Group was presented with the Sapphire Award for earning the ATSI Award of Excellence for the 9th consecutive year. ATSI extends its special congratulations to the staff of Communications Group on earning a TOP TEN SCORE in 2013 among all of the participation call centers.

Ray Schremp, Vice President, said ““We participate in the ATSI Award of Excellence program because it is a great way for us to reinforce the high standards we set for ourselves and it encourages all of our employees to work toward a common goal – excellent customer service. Excellence is not a goal that you reach and forget; it is a perpetual process of achieving the highest levels of performance on each call by every employee.”

2012 ATSI Award of Excellence

For Immediate Release Monday, June 25, 2012

Outstanding Service Wins National Award Communications Group Wins ATSI Award of Excellence

Communications Group (CG) of Syracuse, NY has been honored with the exclusive 2012 Award of Excellence for the eighth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Communications Group was presented with the award at ATSI’s 2012 Annual Convention held at the Omni Hotel in Orlando, FL.

“We have now won this for 8 consecutive years – an impressive feat for our hard-working, dedicated team. Our team has proven time and again how they can stand out in our approach to the customer experience,” says Gardner McLean, President. “I’m sure that most of our customers do not know that we have achieved such a string of awards, but I would venture that they certainly would agree that it is well deserved.”

Independent judges are contracted by ATSI to evaluate message services over a 6-month period. The criteria for scoring includes: courtesy, response time, accuracy and overall service to their clients.

“Winning the AWARD OF EXCELLENCE is a great source of pride amongst other members’ call center staff. It is an external validation of the excellent service they are providing their callers,” says ATSI President Beth Cooper.

Now an eight-time winner, Communications Group earned the Ruby Award for eight consecutive years. ATSI extends its congratulations to the staff of Communications Group on their proven quality service to their customers.

Ray Schremp, Vice President, says: “Our approach to meeting the customer’s needs and surpassing their expectations is backed up by hours of training, monitoring and coaching, and as can be seen with this award, is recognized by our industry. We are all very proud.”

2011 ATSI Award of Excellence

For Immediate Release Monday, June 20, 2011

Communications Group (CG) of Syracuse, NY has been honored with the exclusive 2011 Award of Excellence for the seventh consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and Canada. Communications Group was presented with the award at ATSI’s 2011 Annual Convention held at the Grand Hyatt, San Antonio, TX.

“We are extremely proud to have Communications Group win this award for the seventh straight year. This award speaks clearly of our staff’s continual push for excellence,” says Gardner McLean, President of Finger Lakes Business Services, the parent company of CG and several other answering services in New York, Florida and Colorado.

Independent judges are contracted by ATSI to evaluate message services over a 6-month period. The criteria for scoring includes: courtesy, response time, accuracy and overall service to their clients.

“ATSI prides itself in agent training through many mediums. The AWARD OF EXCELLENCE is one of the most rewarding. This “secret caller” program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents,” says ATSI President Michael Fultz. “If a company receives the AWARD OF EXCELLENCE they have set the bar for quality in the Telephone Answering Service Industry.”

Now a seven-time winner, Communications Group earned the Emerald Award for seven consecutive years. ATSI extends its congratulations to the staff of Communications Group on their proven quality service to their customers.

“This is all about training, coaching, supervising and monitoring that is done on any ongoing basis in order to not only attain this prestigious award, but more importantly, to provide our clients with the highest level of service, “ says Ray Schremp, Vice President of the company. “Our staff is dedicated to proving themselves every day, with every call that we handle.”