At Answer Syracuse, our customized approach to attorney answering services allows us to offer a wide variety of services to law firms that enable you to focus on serving your clients without interruption from phone calls and without sacrificing the “personal touch” of a live person answering the phone.
Utilizing our 24/7 answering service, our representatives are available to answer your calls around the clock at a fraction of the cost of hiring receptionists to staff the phones all day, every day. Furthermore, our call centers are equipped to handle any level of call volume ensuring your clients will always be answered. Once our operators have answered a call, they can transfer calls directly to you no matter your location, send the call to the regular message queue or perform many other actions based on the protocols you establish with us.
We don’t stop when the job is done either; our award-winning staff also perform client survey calls consisting of questions you specify. Using our independent surveys will help you better understand your performance. We collect the data and can report at set intervals as well as provide recordings of the surveys to help you better understand exactly how your customers feel about working with you.