Attorney Answering Service in the Syracuse, New York Area

WHY DO ATTORNEYS USE US?

  • You don’t want to lose prospective clients. Over 50% of callers won’t leave a message on voicemail.
  • On the phone? In a conference? We can take the call so you don’t miss it.
  • We can deliver messages by text, so there’s no need to search for pen and paper. One tap call back! We also offer email, live call, fax, patch, and page.
  • We can be an office staffing solution. You can have fewer employees to manage.
  • We can serve new and existing clients on weekends and holidays and every day of the week because legal issues never take a break.
  • We uniquely program our accounts to meet your needs, including how we greet your callers and the branching of questions that you organize.
  • We can help you reduce operating costs by providing our in-house staff. We take on employee benefits, payroll taxes, unemployment insurance, vacation and sick days.
  • We can be your other office so you can put your much-needed office space to better use.

At Answer Syracuse, our customized approach to attorney answering services allows us to offer a wide variety of services to law firms that enable you to focus on serving your clients without interruption from phone calls and without sacrificing the “personal touch” of a live person answering the phone.

Utilizing our 24/7 answering service, our representatives are available to answer your calls around the clock at a fraction of the cost of hiring receptionists to staff the phones all day, every day. Furthermore, our call centers are equipped to handle any level of call volume ensuring your clients will always be answered. Once our operators have answered a call, they can transfer calls directly to you no matter your location, send the call to the regular message queue or perform many other actions based on the protocols you establish with us.

Put our award-winning, Syracuse-based live answering service and outsource call center to work for your law firm today!

We don’t stop when the job is done either; our award-winning staff also perform client survey calls consisting of questions you specify. Using our independent surveys will help you better understand your performance. We collect the data and can report at set intervals as well as provide recordings of the surveys to help you better understand exactly how your customers feel about working with you.

Attorney Answering Services We Provide

“You’re the best people I’ve worked with. You’re professional, flexible, kind and I wish all my vendors where half as great.”

–S.K. – Law Office

Have Questions?

Looking for more information? Put our award-winning, Syracuse-based live answering service and outsource call center to work for your law firm today!