If you’re searching for a business answering service in Syracuse, look no further. Our customized approach to business answering service allows us to handle a wide variety of services from maintenance issues and emergency situations to customer surveys and sales lead capture for a wide variety of clients in a wide variety of industries.
We offer 24/7 answering services and rollover answering services to allow your business to operate in an efficient and professional manner. We operate as a seamless extension of your business making callers feel like they are talking directly to your staff and processing calls according to the plan and protocols we develop with you. Our services increase caller satisfaction by taking calls right away and can make your business more efficient by dispatching calls directly to the appropriate members of staff.
Our live answering service operators and systems can, based on policies you prescribe, screen out non-urgent calls and send them to voicemail or put them in your regular message queue, direct emergency calls to the appropriate staff right away, and more. Our live answering service call center ensures you receive every call and message as we have multiple backup procedures and system redundancies in place.
Our business answering services don’t stop with answering calls. Our award-winning staff can also perform customer survey calls to help you better understand how your customers feel about your business and performance and handle sales lead capture allowing your sales staff to work more efficiently.
“Many of my clients are small business or in the start-up phase, so I get asked a lot about what I do for different areas of my business. I get asked about my employees and the process I went through hiring them. When they find out the person who answers my line is not an employee, they want to know more about your services.”
–K.F. – IT Company