Answer Syracuse currently provides answering services to many municipalities, county governments, and other government agencies as well as numerous community service organizations. We are well-equipped to provide answering services for everything from emergency calls for highway departments to county health departments (we are HIPAA-compliant) and anything in between.
Our trained and experienced live answering service operators allow us to handle any situation based on customized programming we develop in consultation with your organization. This enables our staff to gather all the vital information and deliver it to your staff in the most efficient manner possible.
Each of our services offers:
Answer Syracuse has received the ATSI Award of Excellence every year since 2005. The ATSI Award of Excellence recognizes extraordinary performance in the call center service industry. As a consecutive award winner of the ATSI Award of Excellence, Answer Syracuse prides itself on its continuous commitment to provide effective and efficient community service and government agency answering services in and around Syracuse, NY.
“We use you for one department and I’ve been told you do a great job. We called to ask about adding another department, and I was very impressed with the level of professionalism from your customer service representative when I called to make the arrangements.”
–T.D. – Municipal Water Authority