Offering a customized approach to contractor answering services, Answer Syracuse can handle a wide variety of services for your contracting business so you can focus on serving your customers. Our 24/7 answering service, sales lead capture service and many other services will enable you to capture more business through your advertising channels and retain more clients. Each account features custom scripting developed in consultation with you in order to ensure our services are best meeting the needs of your business. Using live operators increases the satisfaction of your callers by offering the “personal touch” of a person taking their calls right away and improves the efficiency of your contracting business more efficient by allowing you to work without interruption, but still receive your messages via text or other methods.
Our 24×7 live answering service call center will enable you to better respond to customer emergencies without increasing the amount of time you spend on the phone at 3 am. When a call comes in after hours, we can use instructions you’ve provided to distinguish between non-urgent calls and emergency calls as well as work from your on-call list to route the emergency calls to the on-call staff member and the non-urgent calls to your regular message queue.
We work as a seamless extension of your office making callers feel like they are talking to someone in your office and routing the call according to your plan. Not only does this allow you to run your contractor business more efficiently, but it can also give the impression that you have a larger, more professional business even if your business is just you and your cell phone.
Our services don’t stop when the job is done, our award-winning staff can also perform customer survey calls to help you better understand your performance. You know you strive for high-quality service on every plumbing job, but we can help you better understand exactly how you’re doing by talking to your clients directly.
“You are the best there is. My customers comment to me how professional you are. I wouldn’t have a business without you and I recommend you to others.”
–J.M. – Home Improvement Contractor