Answer Syracuse offers a customized approach to electrician answering services that allows us to offer a wide variety of services, allowing you to focus on serving your clients without interruption from phone calls and without sacrificing the “personal touch” of a live person answering the phone.
From our 24×7 live answering service to our sales lead capture service, we can help you capture more business from your advertising efforts and retain more clients. Our customized scripting, which is included with every account, and live operators increase the satisfaction of your callers by ensuring they talk to a real person, not a machine, and improve the efficiency of your electrician business by allowing you to work without interruption, but still receive urgent information via text or other methods.
One of the hardest aspects of being an electrician is often dealing with the emergency calls coming in all hours of the day. Our 24×7 live answering service will improve your ability to respond to emergency calls without increasing the amount of time you spend on the phone at 3 am. Based on your instructions, we can distinguish between an emergency call that should be patched through or sent to the appropriate on-call person and a non-urgent call that can go into the regular message queue.
Working as a seamless extension of your office, Answer Syracuse makes callers feel like they are talking directly to your office and routes the call according to your plan giving the impression that you have a larger, more professional electrician business and allowing you to run your business more effectively even if your electrician business is just you, your cell phone and a truck.
We don’t stop when the job is done either; our award-winning staff also performs customer survey calls. Using our independent surveys, which consist of questions you specify, will help you better understand your job performance and help you better understand exactly how your customers feel about working with you.