Answer Syracuse offers a customized approach to fuel, oil, and propane delivery answering service. We offer a wide variety of professional services that allow you to focus on serving your clients and drivers. Our services bring a level of efficiency to your business by removing the interruption of unscheduled phone calls, while keeping the “personal touch” from a person answering your calls.
Our highly-trained answering service representatives are available 24 hours a day 7 days a week. From answering your calls to new client lead capture, our representatives can answer anytime day or night. Better still, hiring our award-winning staff costs a fraction of the cost of hiring receptionists directly. Our call centers are equipped with redundancies and backup procedures to ensure your calls are always answered. Our representatives work with custom protocols we develop based on your business; from transferring calls directly to you (no matter your location!) or sending calls to your regular message queue to dispatching calls to drivers or other staff based on an on-call list, we help your business run more efficiently.
Our services don’t stop when the job ends. You strive to deliver excellent service to each and every client, but are you meeting their expectations? Let our award-winning answering service personnel perform client survey calls and you’ll have an accurate picture. We work with questions you’ve specified to conduct independent and impartial third party surveys, which all you to better understand your performance. We can compile daily, weekly, or monthly reports from the data we collect as well as provide recordings of the actual survey calls.
“Hearing a live voice makes a heck of a difference when people call our company. Your representatives are always courteous to our callers and greet me by name when I call.”
–R.G. – Home Remodeling Company