Funeral Home Answering Service in the Syracuse, New York Area

WHY DO FUNERAL HOMES USE US?

  • Away from the office? Meeting with families? We can take calls so you don’t miss them.
  • We screen your calls so you can prioritize more urgent matters.
  • Our customers will affirm that automated phone services do not meet the same standard as talking with a real person. A live connection makes the difference.
  • We handle overflow calls, which translates to new business. Over 50% of callers won’t leave a message on voicemail or navigate tedious phone prompts.
  • We can be an office staffing solution. You can have fewer employees to manage.
  • We can serve your customers on weekends and holidays and every day of the week.
  • You can choose text messaging which allows one tap call back – no pen and paper.
  • We uniquely program our accounts to meet your specs, including how we greet your callers and the branching of questions that you organize.

Provide your callers the respect and dignity they deserve in their time of need with Answer Syracuse. Our funeral home answering service is there to allow you to focus on your clients and their families not answering the phone. Our professional representatives can answer your calls 24 hours a day, 7 days a week or as rollover, handling call overflow and after-hours calls as an extension of your staff.

Each call we take is handled professionally and efficiently in accordance with your organization’s policies. Whether a caller is searching for a funeral home or an existing client each call is documented to verify the correct information is captured and stored appropriately and to ensure the appropriate members of your staff are notified.

We can handle any type of calls including:

  • Death calls
  • Pre-arrangements
  • Service information
  • Obituaries
  • Directions to funeral home/services
  • Florist listings
Put our award-winning, Syracuse-based live answering service and outsource call center to work for your funeral service today!

Our 24/7 availability isn’t just for your clients. Our customer service managers and customer service leaders are available to answer your questions and update your account anytime, day or night. Answer Syracuse has received the ATSI Award of Excellence every year since 2005. The ATSI Award of Excellence recognizes extraordinary performance in the call center service industry. As a consecutive award winner of the ATSI Award of Excellence, Answer Syracuse prides itself on its continuous commitment to provide effective and efficient funeral home answering services in and around Syracuse, NY.

Funeral Home Answering Service Provided

“I appreciate all of you and how nicely you always speak to the families that call.”

–J.J. – Funeral Home

Have Questions?

Looking for more information? Put our award-winning, Syracuse-based live answering service and outsource call center to work for your funeral service today!