Provide your callers the respect and dignity they deserve in their time of need with Answer Syracuse. Our funeral home answering service is there to allow you to focus on your clients and their families not answering the phone. Our professional representatives can answer your calls 24 hours a day, 7 days a week or as rollover, handling call overflow and after-hours calls as an extension of your staff.
Each call we take is handled professionally and efficiently in accordance with your organization’s policies. Whether a caller is searching for a funeral home or an existing client each call is documented to verify the correct information is captured and stored appropriately and to ensure the appropriate members of your staff are notified.
We can handle any type of calls including:
Our 24/7 availability isn’t just for your clients. Our customer service managers and customer service leaders are available to answer your questions and update your account anytime, day or night. Answer Syracuse has received the ATSI Award of Excellence every year since 2005. The ATSI Award of Excellence recognizes extraordinary performance in the call center service industry. As a consecutive award winner of the ATSI Award of Excellence, Answer Syracuse prides itself on its continuous commitment to provide effective and efficient funeral home answering services in and around Syracuse, NY.