Industrial Supply Answering Service in the Syracuse, New York Area

WHY DO INDUSTRIAL SUPPLY COMPANIES USE US?

  • You don’t want to lose leads. Over 50% of callers won’t leave a message on voicemail.
  • We can deliver messages by text, so there’s no need to search for pen and paper. One tap call back! We also offer email, live call, fax, patch, and page.
  • You may have national or other contracted customers that need attention on a different level. Our unique scripting program lets us handle their calls as you direct and streamline their inquiry. The caller experience is most important.
  • We can be an office staffing solution. You can have fewer employees to manage.
  • We can serve your customers on weekends and holidays and every day of the week because industrial issues never take a break.
  • We uniquely program our accounts to meet your specs, including how we greet your callers and the branching of questions that you organize.
  • We can take employee call offs which provides consistent protocols and information to managers.
  • We’re more cost effective than hiring office staff.

Our customized industrial supply answering services allow us to handle a wide variety of services for a wide variety of industries. From employee call-ins to sales lead capture, we can help your business operate at peak efficiency and expand its reach.

Our 24/7 answering services and rollover answering services operate as a seamless extension of your business allowing your business to operate in an efficient and professional manner. Callers feel like they are talking directly to your staff and we process calls according to the programming and protocols we develop with you. Our services increase caller satisfaction by taking calls right away and can make your business more efficient by dispatching calls directly to the appropriate members of staff.

Put our award-winning, Syracuse-based live answering service and outsource call center to work for your business today!

Our live answering service operators and systems can, based on policies you prescribe, screen out non-urgent calls and send them directly to voicemail or your regular message queue, set appointments for follow-up sales calls, and more. Our live answering service call center has backup procedures and redundancies in place to ensure you receive every call and message every time.

Our business answering services don’t stop with answering client calls. Our award-winning staff is also available for employee call-ins allowing your managers and supervisors to quickly respond to staffing needs in an efficient manner without the need for additional time spent on the phone.

Industrial Supply Answering Services We Provide

“The staff has been great over the past years and this process has worked very well to meet our needs.”

–P.G. – Distributor

Have Questions?

Looking for more information? Put our award-winning, Syracuse-based live answering service and outsource call center to work for your business today!