With the growing reliance on IT in every facet of our lives, it would come as no surprise to learn your IT Company is a fast-paced and busy place. Unfortunately, this usually translates to a huge number of phone calls that need to be answered and processed in order to resolve your clients’ issues in a timely and professional manner.
Our IT answering services ensure your calls are not only answered professionally but are also processed in an efficient manner. Not only do we offer 24/7 answering services, but our highly-trained help desk staff use custom programming we develop with you to handle many of the low-level repetitive requests without disrupting your service staff. If we can’t address the issue with your client, we can seamlessly transfer the call to your staff, schedule an appointment directly with your service personnel, or immediately dispatch an emergency service technician based on the protocols you establish with us.
Our services don’t stop when the problem is solved, our award-winning staff can also perform customer survey calls to help you better understand how your customers feel about your IT services. You know you strive for high-quality, professional service with every IT service call, but we can help you better understand exactly how you’re doing by talking to your clients directly and providing you with the reports and recordings you need to best analyze your performance.
“Many of my clients are small businesses or in the start-up phase, so I get asked a lot about what I do for different areas of my business. Key areas lately have been your service and employee leasing. I get asked about my employees and the process I went through hiring them, then when they find out the woman who answers my line is not an employee they want to know more about your services.”
–K.F. – IT Company