Answer Syracuse understands the importance of reliable medical answering services. This is especially true in the Syracuse, NY area because three of Syracuse’s top 10 largest employers are in the medical and health care industries.
For over 50 years, Answer Syracuse has satisfied the need for medical answering services for the Syracuse community. Throughout the years, we’ve developed trusted relationships with our satisfied partners, handling call overflow, after hours, 24/7 answering services and secure messaging. Answer Syracuse’s highly trained and experienced representatives, along with our sophisticated technological network of power and data backups, ensure that our organization is always equipped to answer the call.
Answer Syracuse is dedicated to providing next level service for our medical answering service clients. This dedication to superior service is exemplified by Answer Syracuse winning the Association of TeleServices International (ATSI) Award of Excellence for 12 consecutive years.
Answer Syracuse’s award winning medical answering services are supported by our highly qualified representatives and cutting edge technology. Each Answer Syracuse medical answering service representative receives training to fulfill the unique needs of your hospital, medical practice or other health care organization. Through the use of mentoring, call monitoring, recognition and feedback, our supervisors work closely with their team members to ensure accurate, efficient service on a consistent basis.
With medical answering services, security and privacy are essential. Answer Syracuse offers HIPAA compliant medical answering services that guards Protected Health Information (PHI). All Answer Syracuse staff, from entry level representatives to the company CEO, are required to pass a HIPAA exam and comply with Answer Syracuse’s high standards of confidentiality, keeping patient information private. Answer Syracuse’s information systems utilize physical and technical protections, as well as redundant back-up systems, to maintain privacy for PHI.
Through extensive research and programming, Answer Syracuse has developed a secure messaging system that securely sends PHI via text message. Answer Syracuse has partnered with qliqSOFT™ to offer this convenient, confidential service.
Answer Syracuse is capable of providing virtual receptionists. These virtual receptionists help your medical organization answer every call. Whether your phone rings continuously, creating overflow or your organization receives calls after hours, Answer Syracuse’s virtual receptionists can forward messages and dispatch calls to the appropriate member of your staff, per your instructions.
Answer Syracuse’s medical answering services are customized for each client to meet their needs. We provide after hours answering service to help medical organizations communicate with their patients according to the clients’ instructions.
The advantages of Answer Syracuse’s medical answering services include, but are not limited to:
“…in recent conversations with other practices, I have stated that your service is the best of the 4 or 5 answering services we have used in the past 20 years. That is the truth, and I know we are not always the easiest practice to figure out, nor are we without our errors.”
–D.M. – Pediatric Practice