If you’re looking for a transportation answering service, look no further than Answer Syracuse! Our transportation answering services offer a customized approach to answering services for fleet management companies, like taxi services and trucking companies, that allows us to offer a wide variety of services so you can focus on serving your clients and drivers without interruption from phone calls and without sacrificing the “personal touch” of a live person answering the phone.
Our 24/7 answering service representatives are available to answer your calls anytime day or night for a fraction of what hiring receptionists would cost. Our call centers, which are equipped to handle any level of call volume, ensure your calls will always be answered. Once our representatives have answered a call, they can transfer calls directly to you no matter your location, dispatch the call to the appropriate driver or other person based on your on-call list, send the call to the regular message queue and so much more!
It doesn’t have to stop when the job is done either. Our award-winning answering service personnel can also perform client survey calls based on questions you specify. Using our independent surveys helps you better understand your performance because your customers are more likely to respond honestly to an impartial third party. The data we collect can be put into daily, weekly or monthly reports and provide recordings of the actual survey calls to help you better understand exactly how your customers feel about your company and your work.