Outstanding Service Earns Diamond Plus Award of Excellence – Eleven Time Award Winner

Outstanding Service Earns Diamond Plus Award of Excellence – Eleven Time Award Winner


ANSWER SYRACUSE/COMMUNICATIONS GROUP has been honored with the exclusive ATSI  2015 Award of Excellence for the 11th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  Communications Group  was presented with the award at ATSI’s 2015 Annual Convention held at Hilton Torrey Pines, La Jolla, CA.

“We are thrilled to have earned an ATSI Award of Excellence in 2015 and for earning this recognition for the 11th consecutive year.  Our dedicated team of professionals, lead by Jennifer Wiler, works very hard to ensure that we consistently deliver excellent service to our clients and their callers, year after year.  The results make us very proud and motivate us to continue our hard work. ”, says Gardner McLean, President of Finger Lakes Business Services, Inc.

Independent judges are contracted by ATSI to evaluate message services over a six month period.  The scoring criteria includes:  Response Time, Courteousness of Rep, Accuracy of Call, Knowledge of Account and Overall Impression of Call.

“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in our industry.  Award recipients demonstrated the highest level of service throughout every aspect of a caller’s experience – exceeding the award’s rigorous criteria and customer service standards.  It’s quite an honor,” says ATSI President Jeffrey W. Zindel.

The award started 19 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.

Now an eleven-time winner Communications Group earned the Diamond Plus Award for eleven consecutive years. ATSI extends its congratulations to the staff of Communications Group on their proven quality service to their customers.

Ray Schremp, VP of Operations says, “We participate in the ATSI Award of Excellence program because it is a great way for us to reinforce the high standards we set for ourselves.  Excellence is something that you have to earn with each incoming call.  Our participation also encourages all of our employees to work toward a common goal – outstanding customer service.”

About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services.  ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.